1 reviews | Active since Nov 2016

09 Nov 2016, 13:13

GAME STORE/ RCS CARD

<p>Hi...</p> <p>I requested a settlement letter for my Game Store/RCS card last week friday and i was advised i will get it within 48 hours, I called their customer services department 3 times yesterday to find out why i havent received the settlement letter as yet and they promised i would get it before end of business yesterday. it is after noon today and still they have sent me the settlement letter. I am very disgusted in the service that i've recieved from Game/RCS</p>

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Replies (3)
Game
Game's reply09 Nov 2016, 13:35
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

We referred the matter to RCS, the Credit Provider, who will contact you to discuss this matter. For the record, they can be contacted on ***or ***.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update09 Nov 2016, 13:55
Reviewer Update

Hi...Please see the email sent I sent them last week.

From: Jonson, Allistine AL
Sent: 04 November 2016 11:52 AM
To: 'EM_MDD_GAME_AND_DION'
Subject: Miss AL Jonson - ********** 277089 - ********** ********** 10

Good day

Please assist with sending me the final settlement of the above mentioned account.

Kind regard

's update09 Nov 2016, 13:58
Reviewer Update

Hi...

I also called *** twice yesterday and spoke to two different consultants (Emmanuel) and his team leader and they promised that i will get the settlement before end of business yesterday but still they didnt sent it.