Game Store - Poor Services

I phoned Game last week around the 28/29thNovember 2022 wrt my Smart TV not working anymore and it still under warranty.

I received the first response via email acknowledging and that the matter has been escalated for attention on the 30th November 2022. Then, phone them again to check the status and I was informed that they will allocate a technician. That's when I received another email on the 2nd December 2022 with the Reference/Job number (817190) that I should expect Technician/s to arrive within 3 - 5 working days (5 days ending today without any response).

Yesterday (7th December 2022), I phoned to follow-up and after waiting on the call for +15mins the Lady (I think her name is Avile or Azile) who answered put me on-hold and dropped after 5 mins while/after talking to another client.

To-date after sending emails to *** (Akhona Whitey), I haven't received any reply/feedback.

The last time I had the same issue it was handle swiftly and promptly, but now it's a different story.

Very Disappointed Client