Game Store poor service

I’m writing with a disappointing heart

I bought a Hisense 43” TV , they showed us the tv before we pay and rightfully they are supposed to show us if the Tv is working after we’ve made payments. The sales person didn’t even take out the tv completely out of the box . When we came back to fetch the tv after making payments they didn’t check it even at the door they didn’t check it . Mind you anything would’ve happened when we went to make payments.

I did go to the store after I’ve realised that the tv screen is just black , they are saying it’s my fault and they will not replace it . How is it my fault? Also don’t TVs have warranty? What I want right now is to see the cctv footage because it’s actually painful to pay that much money only to receive an appliance that’s not working . I’m really disappointed and am not willing to let this go until something has been done . I did call Game customer service, they also are telling me that it’s the customer’s fault . By the way they didn’t even ask for a receipt or which branch did i but from .

Horrible experience , I am a first time tv buyer i even did my tv licence only for Game to disappoint me like this .