Game Store poor customer care service

On the 25th November 2022 I bought a Hisense TV online for R7000 using my game RCS card (which I went to pay in cash on the 29th November 2022) and it had a short message that said the TV will be delivered on the 1st December 2022. I also received a message that confirmed the purchase, however it didn’t have any reference or order number. On the 1st December, I called game customer care center as I was concerned that my order isn’t arriving. They told me they’ll search for my order using my name and number and they’ll get back to me about it but they never did and I called 3 more times after that (on the 2nd Dec) and all of the people I spoke to promised the same thing. I ended up calling RCS to check if my statement doesn’t show all these transactions I made on the 25th and 29th Nov and they confirmed the purchase and the payment I made but they told me they don’t understand how is it that game store does not see the purchase on their side. Today it’s the 6th December 2022 and they still have not said anything about my order and when I check it online it says I have no orders, so it’s as though my order is non-existent and game is not doing anything to help me get my money or the TV.