Game Store - Pinecrest Mall Pinetown - Lazy staff

Kindly be advised that on 12 March 2019, I had visited your store in Pinecrest mall as I needed to get a replacement card done for my Game RCS card.

Upon reaching I was advised that the "TECH" desk will assist with doing this. I eagerly proceeded and waited about 10 minutes as another customer was on the phone for a query. The consultant called me through and asked what I wanted to which I explained. She very rudely responds " Well then you will have to wait 45 Minutes cause that's how long our head office takes to answer their calls. To which I rep**** "No problem I have time to wait", her response further was much ruder than before, she responded "Then you have to wait 45 Minutes for this customer to finish and then another 45 minutes for you". This was extremely rude as it made me, the customer, feel as though this is the consultant saying that I should go cause she doesn't have time to assist me.

To top it all and make issues worse, the customer eventually left 15 minutes after me sitting and waiting for my turn, only for this rude woman to pick up the phone and act as though she was on a call for another 15 minutes. At this point I decided to call the Game call centre and was through in a matter of 6 minutes, I was thereafter transferred to the RCS centre only to be advised the offices are already closed. Now why couldn't the staff at Game tell me this? Rather they let me and other customers stand in a queue whilst they continued with idol banter.

What annoys me the most is the "TECH" desk had around 4 other employees stationed there having a jolly good time whereas one of them could have assisted me and the other customers behind me.

Game Pinecrest Pinetown has no customer service priority. I expect feedback from Game explaining is this is acceptable or not?