GAME STORE PAVILLION AND VERIMARK LIES

bought a Genesis cyclovac from Games Pavillion.in January 2022 It just broke apart, the tubing, the back plastic falling off, the handles falling apart when vacuuming and not suctioning properly. Due to covid, floods and work was only able to take it back to Games 29th April 2022 Used it only a few times, with the parts taped together I must firstly say that Games and Verimark are con artists Games don't uphold their return refund or credit note promise Verimark are taught to lie to customers to get their hard earned money So they called the sales rep, then the manager for verimark and both said they can't refund or give me a credit note I said I don't want it, it's going to break again The verimark manager said that they having alot of these coming back due to manufacturing defect Then I said let me choose something else, No, he said Then they called Game management, he said no Apparently THE ACCESSORIES THAT COME WITH VACUUM CLEANERS is not guaranteed So LIES.... cause I was told 1 year guarantee on entire thing He said only motor, but will send it for fixing I even had my till slip They gave me the same thing, exchange SO HOW DOES IT MAKE SENSE TO EXCHANGE WHEN THEY SAID ONLY MOTOR GUARENTEED AND NOT PIPES AND REFUSED REFUND OR FOR ME TO CHOOSE DIFFERENT BRAND THEY PUSHING **** DEFECTIVE VACUUM CLEANERS BY FORCE THEN PEOPLE ARE STUCK WITH ******* GENESIS AND THESE PEOPLE IN VERIMARK KNOW THERE PRODUCTS ARE DEFECTIVE, BUT STILL INSIST NO REFUND OR CHOOSE SOMETHING ELSE They are rogues, con artists working at Game and Verimark