Game Store - PATHETIC service

I placed an order online for a chest freezer on the 17 December. On 20 Dec I received confirmation that it had left the warehouse and was on its way to me I then called asking when delivery would be made because it was a gift, I was promised that delivery would be made by 24 Dec. On 24 Dec I received an e mail confirming that I received my order. I called AND emailed saying that this was NOT the case and that delivery was NOT made. on 27 Dec I received an email that delivery would be made by the latest 3 Jan!!! 3 Jan I called and I was told they would get back to me 4 Jan I called and I was told they would get back to me but they dont do deliveries on the weekend. 6 Jan I called again, after giving my order number I ran out of air time. Can you believe that NO ONE called me back. 7 Jan I called back on my husband number and was told they will find out and get back to me and guess what..............JACK NOTHING!!! I called again to cancel the order and asked for a refund. I was told that they can only do a refund once the item was returned. They said they will find out and get back to me. 8 Jan I called and I am sure you can guess how the conversation went.......

Game is PATHETIC and they do not care about their customers. I will NEVER buy from them again!

If I do not get a proper answer today I will be taking the matter further because not only did I not get the gift to the person in time, I wasted my time and money on airtime calling and running after Game. They had no interest in helping me.