Game store Pathetic customer service

Game Stores South Africa / Game.co.za — Customer service_ Pavilion shopping mall. Game store located in Durban at Pavilion shopping mall has displayed the most pathetic customer service I have ever received. I had purchased a built in stove 4 weeks ago to which there was a factory fault on the hob. The department manager was called and a technician was called to inspect the damage and was regarded as a factory fault. TO DATE THERE HAS BEEN NO FEEDBACK. NOONE HAS CALLED ME WRT TO THE STATUS OF THE RETURN OR REPLACEMENT. I HAVE BEEN CALLING DAILY TO WHICH THERE IS NO HELP. THE DEFY CONSULTANT AT THE STORE IS EQUALLY USELESS. IM FRUSTRATED AND I WANT A REFUND. I AM USING MY OWN PHONE TO CALL THE STORE. EACH TIME THERE IS NO JOY. I HAVE A JOB AND I DONT HAVE THE TIME TO KEEP CALLING THE STORE FOR THE EMPLOYEES TO DO THEIR JOB!! I WANT MY MONEY BACK!!! THE DEPARTMENT MANAGE IS ABSOLUTELY USELESS AND UNPROFESSIONAL. I WANT MY MONEY BACK AND I DONT WANT THIS STOVE. I WANT A FORMAL APOLOGY FOR MY INCONVENIENCE AND MY TIME!!