Game Store Online shopping Vs Poor customer care

I place an online order on the 22April 2020 at Game store because of Lockdown. I later enquired about my order telephonically and I was told that the order is non-essential and will only be delivered at a later stage or level 3 of the Lockdown. I later received an email informing me that my parcel has left the warehouse and I should wait for the call from the delivey man. No call was received not the parcel delivered. I later got the email informing that the parcel has been delivered. When I check online ...the status of my order changed to “delivered” and I did not receive anything.

I have being trying to call game online support with no luck on several occasions. I had stay on the lone for more than 30 minutes worhout being helped only to he cut off as soon as they answer the call. I have even sent them emails regarding this matter and they are not forthcoming. Please assist me in resolving the matter. Regards Neo