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Quintin B

1 reviews | Active since Jan 2020

07 Jan 2020, 11:43

game store morningside

im at a point of closing my game account because of the way ive been treated since 02 jan 2020. I asked to change my billing details which was done great. but then when I request a new statement with the new details on it my problems started. I requested a statement twice via email on the 2 jan 2020 and 3 jan 2020 and nothing. so on the 5th jan I went to game store and waited over an hour to gat assisted only to be treated like an idiot and be told just download it from the app, when I had already told them the app gives me error message. so I gave up and left, I again emailed them on 6th jan and 7th jan complaining about how I was treated and requesting a statement. and nothing

0
Replies (5)
Game
Game's reply07 Jan 2020, 13:20
Official
Good Day Quintin,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul #351141" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

Game
Game's reply07 Jan 2020, 13:20
Official
Good Day Quintin,

Thank you for bringing this to our attention. 

We apologize for the inconvenience this has caused you. 

Kindly email us your contact details with "Att Abdul #351141" as the subject line to *** so we may address this matter.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Best regards,

QB
Quintin B's update08 Jan 2020, 12:29
Reviewer Update
so today I still have not gotten a reply from Abdul Petersen however a mr. jonathan rep**** to last weeks email telling me they cant give me a valid statement till much later in the month. where in the world can you refuse a valid statement to a client? ive posted to legal group to find out exactly where I can lodge a complain about this, this is totally unprofessional and *********. i hardly ever take issues to public platform but this is not the first time ive had issues with game and I now regret keeping my account after 2018 when I had a 6month long ordeal with them and their partners, unacceptable. I personally think game thinks because ive got debt with them that I cant close that account quickly and so think they can drag this out without loosing a client.
QB
Quintin B's update08 Jan 2020, 13:50
Reviewer Update
so got reply from osline Roberts sending me again to another person and or department.. ive been on email with 5 different staff member not to mention the rude staff members I dealt with on sunday in store. im going to keep hellopeter upto date because atleast now I don't wait 2days for a response. seems like being a very difficult client is the only way you get some
respone
QB
Quintin B's update13 Jan 2020, 11:16
Reviewer Update
Today Abdul contact me again asking for my contact, this far osline Roberts tried sending me back to another department where mr. jonathan flat out refused to send me a valid statement (last week). SAD day when you only get service when you make problems public. VERY POOR SERVICE BY GAME and RCS PARTNERS