Game store misleading guarantee.

I am extremely disappointed and angry with Game. It is a store that I have been supporting for many years. I bough an Epson Eco tank printer from Game online. In less than six months it just stopped printing. As I knew it had a guarantee I returned it to Game Festival Mall with the required proof of purchase. They said it would take around three weeks to be sorted. After such time I was contacted just to be informed that the guarantee/warranty meant nothing and that I had to pay R3100 for repairs on a machine that I paid R3300 for less than 6 months ago. The machine had no damage and stood on a desk for 6 months and then just stopped printing, and I must now pay to have a machine repaired that must have been faulty from the start. When I discussed this with them, they clearly stated that even though I made sure I bought a machine with a guarantee it meant nothing and that I must pay the money, or the broken machine will be returned to me as they do not have technicians available to sort the problem and therefore had to return it to the supplier. Why on earth do they even then sell it with a guarantee if it means nothing. I asked to speak to someone higher up when I was told they are in a meeting and will get back to me. It has been at least two weeks, and nobody has contacted me yet. I will never make use of this story again and I will never recommend them to anybody ever again. I now understand why I have heard about at least 2 of the stores closing recently. What do you expect when this is how customers are treated and I feel I was grossly misled.