Game store messed up and I pay thr price

On the 18th April 2016 I went to the game store in festival mall.? I purchased a high pressure washer amount other things.<br> I realised that Makro had a better one that game stores didn't have it so I returned to game and spoke to joyce Ncube. She then asked me if I want to change it or return it. I advised her that I want to return it.<br> The lady then asked me for my card, she printed some slips out and gave me my card back with a receipt. ?<br> I then asked the lady for my refund and she then advised me she returned it to my account and it shall take 7 to 10 working days.?<br> Had she told me of the time scale I would have opted for her to give me a game card and I could purchase some of the things I needed at that store as I can not wait 7 to 10 working days for my refund. After asking the lady why she did not ask me what option I wanted to go with she advised me that? I should have asked. I couldnt ask as I didnt evem know what she was doing. She failed to tell me the options. I do not have 7 to 10 working days to wait, <br> I now have to pay the price for an employees incompetence. <br> The manager just told me he cant help. I am greatly disappointed.