Game store Menlyn - the wors customer service ever!!!

So this is the second time I am here to complain since it seems that not even this forum is of any use at all.

Game Menlyn, does not seem to mind, react or respond to any complaints other than making empty promises! I am so fed up it's not even true, I am now left with no other option than seeking legal representation at this stage.

We purchased a Defy washing machine from Game Menlyn more than a month ago, upon opening and unpacking it at home we noticed the glass\plastic door had a chip\mark on it but that was not the biggest problem \ issue with it the front left leg does not go into place. Hence we can not use it at all, the washing machine bounces around as it only stands on three legs as the fourth one does not ***** into place.

Initially we went back to game menlyn to report this with Ref no 985832, they told us they would dispatch someone to come have a look at it.... we could only wish!! Weeks went by and no one came... we had one guy phone us from defy only to tell us that game had dispatched him incorrectly as he does not work in the pta east area but in the montana area. yet again we returned to game menlyn to inform them of this, they only made a note on the original complaint and again made promises that they would follow up! Here we are again weeks later and nothing still we have to travel to friends and family on a weekly basis to go do our washing else where as the washing machine we have can only be used as a ornament!

I laid a complaint two weeks ago on hello peter to which game responed with ref no ********** 4 promising us that they would send out someone to come have a look etc....... haha here we are gain another two weeks later and yet we are still waiting? We went to game a week ago and gave them the above ref no to which they said no the guy will come this week on the 19th as per the booking and its the 21st today and here we are still waiting??

Game please tell me? Is this the kind of pathetic service all your customers can expect from you? A load of empty promises ? Our money was good and we purchased a bad product and now we are left to struggle because of your poor services and not giving a damn for customer service at all?

I am forwarding this to the news papers as well, I really have tried but I am done now. How many times should we call? How many times should we go back to game store to try and follow up only to receive empty promises in return? This really is pathetic and unacceptable.... We would like a total refund on the washing machine so we can go support another store that actually would have given us some service or atleast have followed up by now.