Game Store: Menlyn Park Centre - Service!!

I visited the store on 1st of February 2022. I knew exactly what I was looking for, and went straight to the Appliance Department. No floor assistant was available. I asked an assistant in another aisle, but he mentioned that he does not work in the department and therefore could not assist. I stood around for at least 10 minutes. I saw an employee approach the Appliance department and asked her if she knew who can assist, she went to the in store intercom and announced for a floor assistant, but to no avail. The employees on the floor were either talking to each other or looking at their cell phones. I then went to the payment counter and asked to speak to the manager. No one answered the phone. I went back to the Appliance Department, again no one was there to offer assistance. Another employee told me I could not purchase a stove because there was no floor assistant to help. Then a gentleman (employee) came from the procurement at the back and asked in a very rude manner if he can help. I said I am interested in buying a stove. Needless to say, his unprofessional, unfriendly and negative attitude was not conductive to excellent customer service and was not reflected as part of your "Ethical code of Conduct". After my experience I decided to not purchase the stove and never to support or recommend the store to anyone.

I do hope that this concern will be followed up!!