GAME STORE MENLYN - HORRIFIC SERVICE

I bought a Hisense toploader washing machine from Game Stores in Menlyn in FEB 2022. My nightmare began when I contacted Game stores as the machine is still under warranty. The washing machine is faulty and makes loud strange sounds. I spoke to a gentleman by the name of KAGISO THAPE who assured me that they would contact Hisense technicians and arrange for them to come solve the problem and I was told the turnaround time would be 72hrs(Which is quite reasonable). I sent them copies of ALL the documents that they needed. Today it is day number eight(8), no one has contacted me. Instead, I am the one contacting GAME STORES on a daily basis after the 72hrs had passed...only to be told by VICTOR that the person I spoke to when I logged the claim is on leave a nd that there is no record of my claim. I remained calm and requested that they log another claim for me...There is no communication non-whatsoever from GAME. I contacted GAME...AGAIN, only to be met by a DO NOT CARE attitude from the staff (mind you at this point I am trying to be calm) as all I want is for my query to be resolved. After staying on the line waiting to be assisted, I was told to contact Hisense directly (which I did). Hisense told me that Game stores need to contact them, and not me. When I contact Game AGAIN, I am still not being assisted. I AM NOW AT MY WITS END... Does Game not care at ALL about their customers ? Is it a norm for them to sell faulty products to their consumers and refuse to take accountability ? What exactly is it that I paid for ? This has been the most horrific customer service experience. I would strongly advise other consumers to consider alternative competitors when shopping, otherwise they might just find themselves in the same position I'm in Today. They just do not care. I am not expecting any communication/assistance from them after this review either.