Game store *****

Purchased a Campmaster 3x3 Gazebo online from Game on 31/12/2021. As per the advert online(Item no. 809633-EA) the gazebo comes with a 1 year warranty. On the 29/01/2022 we put up the gazebo for the first time and after it was up and while we were sitting under it the legs on the top around the frame started breaking loose. On Monday 31/01/2022 an email was sent to Game's websupport email with photos of the damaged item and the box as per the returns policy on Game's website. Two days later we were contacted and advised to take the item to the Cape Gate branch so that it can be inspected by a manager. When we got to the store the floor manager was not there as he had already left for the day and one of his colleagues inspected the gazebo. The colleague informed us that they can clearly see the damages but that according to their knowledge the 1 year warranty on the item only covers the shade cover and the side panels and not the legs or frame of the gazebo itself. When asked for them to show me the T&C's where this is indicated they were unable to provide me with this info. Furthermore we were informed that even if the floor manager had been there, the Cape Gate store would be unable to assist us as only the 'Online' department would be able to advise on the return. They had even advised that they were surprised to see that we were able to purchase this item as they have not had any stock of this specific item since before the end of 2021 and can confidently say that they will not be able to help us as it was already discussed between the managers that there's nothing they can do. After our visit to the store another email was sent to the online websupport querying where it states that the 1 year warranty only covers the shade cover and not the gazebo itself and 5 days later there has still been no reply. Now my question is with a gazebo why would a person need a warranty on a shade cover and not the frame of the gazebo itself and why is this explanation of the warranty indicated or communicated anywhere in store or online. I know many people who have made similar purchases from Game and not one of them were aware of this condition which exists with regards to the warranty. I did not want a refund and simply wanted to exchange the broken gazebo for a new one but after this experience so far will not advise anybody to purchase anything at Game again.