Game store Kimberley

Im currently struggling to get assistance from the Game store Kimberley. Went there on Friday and purchased a Shox Drone from the store. Bought it as a present. On opening it Saturday morning we noticed that there were parts missing the charging cable, blades ***** driver, joy sticks and phone holder. Phoning the store on Saturday I was told that the Shox personnel only start at 9. At 9:26 i received a call from the shox salesperson telling him what I experienced he advised i bring back the drone me telling him I live 200km from Kimberley I was only there for one day and im not going to drive all the way there for something that was not my fault to begin with. He put me through to his manager explaining the whole story again and saying im not able to drive all the way to Kimberley again for a mistake that was not mine. He advised me that his boss was not there and he would speak to him and give me a call on Monday. Today not hearing anything i phoned Again 10;41 and asked to be put through to (and gave the managers name I spoke to on Saturday) where the phone was only ringing and being diverted back to the switch bord asking the lady to please give the manager a messAge for him to phone me as he had promised on Saturday. At 14:45 today i received a call back not from the manager but another lady saying he had asked her to call me and tell me it would be fine if i brought the drone back so that they can see what is missing me being frustrated as I had to tell the story again im situated in Vanderkloof 200 from Kimberley and im not able to drive there again for a mistake that was not mine to begin with. She saying she will have to tell him and get back to me. This is furiating as I have spoken to the manager and explained my story. I want answers Im the one sitting with a red face for an incomplete present. This is totally Ridiculous . Im not driving all the way back on my expense for a mistake thats not my fault. And not getting any sensible feedback is really absurd.