Game store just takes

I handed in a canon printer at Game Bayside on 27 March 2018 as it would not print anymore. The technical attendant didn't even know how or where to plug in the USB port to check it in store. I was told I will have it back or refunded NO later than within a month. Repair nu 7245. I was called 2 weeks ago to tell me that I will get a new printer. It is now the 23 April 2018 and I'm still waiting for a new printer. No one compensates for loss of business or revenue without a printer in the interim. Very upset about this.