Game store Jabulani mall

I wish there was an option for 0 rating. Game Jabulani mall has a poor service and policy when it comes to returns I don’t know if it’s because there’s a lot of people returning stuff they’ve bought. I bought a laptop Friday and had to return it Sunday because it was already overheating and freezing. When I got there I told them I don’t want a new laptop instead I want a refund, the rude, disrespectful and demeaning manager agreed and said however I have to wait for 21 days for the laptop to go to the supplier so they can inspect if I did not damage it. The 21 days passed I took it upon myself to go back and ask what the feedback was because I can’t buy a laptop today and return it the next day hence I said I strictly want a refund. After paying with my money the manager at Game Jabulani mall said that I was irrelevant in the whole situation as she had already spoken to a relative of mine even though I was the one who paid and signed. The rude manager also told me that the Game ****ed up policy says it’s up to the supplier whether or not I will get a refund. How on earth is it up to the supplier whether or not I’ll get MY money that I decided to use. I have every right to get my money no supplier with bad product can dictate whether or not I’ll get my money when I say I don’t want their worst product I really hope that when I go back to get my money I won’t have to deal with that rude and ill mannered manager who had an attitude the whole time. She first made me wait for 2 hours customers that came after me left before me. I left the mall at 17:00 whereas I got there at 14:48. Game Jabulani has the worst manager and policy. I have never seen this level of unprofessionalism and incompetence I really hope I won’t have to deal with that manager.