Game store Jabulani mall

I have been having a problem with the service that I'm an encountering at game store at Jabulani mall. They treat us customer as if they doing us a favour. Even there heard office it self I wrote a massage to them a month or two ago. I haven't had any response from them. It was about how do they work out with interest coz when I work them out it doesn't make sense. Fastforward too two weeks ago I went to the store to get my laptop fixed Priya to that I didn't have my slip with me I lost it and I was assisted buy a lady called Tamara. She had to call there heard office to see the day I opened up an account with game and the day the account was approved it was the day I took the laptop. Last year February. I was told to take back the laptop and will be called when the office out when was the laptop taken. I get a call two weeks ago telling me I can bring the laptop of witch I did and I found a guy I didn't look at his name Tag coz it was fine at first. The guy looked at my laptop switch it on and it did was it was doing to me. I felt the need to tell him what it did before. I said to him it use to give me a knock sounds and from what I know is this the hard drive is not good and he never pays attention to what I'm saying. I wrote on a paper the problem his response was why write it down I know. Know that's were the problem started. Instead of him taking me to casomer care like Tamara did the first time he tell a guy with dread locks to take me there. The guy did as told and ask me is there anything else you need help with as he took me to castomer care and we got there and he explained to Nomagugu the lady who is based at castomer care the problem off the product. The lady didn't know how to assist coz I had no slip. I told her I was told to ask for Tamara she knows the problem. Do you know that I waited for Tamara for 45 or more as I was waiting I had a client to attend to. Nomagugu tried to calming me down. At that time I was interacting with my client Tring to explain to her my issues. She felt I was lying to her and had to find other technician to do the job I was to do and pay back the deposit she gave. Tamara showed up 40 minutes later after ging call on intercom. She came said nothing to me said what she had to tell Nomagugu and left. I've got my own personal videos of what was going on. At some point I was the only castomer standing at castomer care doing nothing wait and I had to take a video of that