LM
Linda M

1 reviews | Active since Nov 2020

09 Nov 2020, 09:47

Game store HELL wonderpark

I went to Game store wonderpark to buy some paper to print and on my way out a security guard asks to search my bag, I had not bought anything so I agreed that she can look provided she sanitizers her hands. For some reason she refused to sanitize and I walked away as I walked away the security tries to grab me and left a cat like scratch on my had to the point that I was bleeding. No action was taken against the security and no written recording of this even was made at the shop despite the fact that I encouraged them to do so. I will be laying a ******** complaint against the security guard in due time and I was see Game at the Civil courts. I know many stores in predominant ly back communities treat customers like ******** in that they will insist on searching your back even if you feel a trolley with paid items. I have never been injured by a security guard until I went to Game store wonderpark.

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Replies (1)
Game
Game's reply09 Nov 2020, 11:33
Official
 Good day, 

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused. 

We have logged your request with reference number  #   705880

Kindly forward us your contact number?

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
 
MASSDISCOUNTERS, t/a Game
 E-Mail:
*** 

 

Best regards,