Game store has ****py customer service

So disappointed with Game stores and the level of service they provide when it comes to faulty appliances.

I regret buying my washing machine from them. I logged a call online for a technician and explained that I lost the receipt, however I provided the serial number, description of product and product code so they can trace it, only to be told by Thaabit Galant that I had to go to the store where I made the purchase with the serial number and exact date and time of purchase, mind you we are talking about a washing machine purchased over a year ago, who keeps records of time and date of purchase.

Now I'm stuck with a faulty washing machine and noone to assist. Never ever will I make the mistake of walking into any game store in my life.

You have the poorest of customer service not even an attempt was made using the serial number.