Game store gateway

Terrible experience please I repeat do not support the store I called in at 5:30pm requesting to speak to Rcs department got through after 15mins and was told they offline I needed to fetch my Rcs card especially with approaching festive time they should be better customer service. I was informed the system is on and off the whole day I said I was going to be there around 6:30pm and was informed no promises so I decided to call back before I drove there got through switch board spoke to a lady named pretty and asked her not to put me on hold so she paged rcs department as there was no answer she put me through called cut unexpectedly so I dial back like 6 tries later and a different lady has answered so I asked for the branch Manger or any Manger that was in store I held on for 20mins to no avail service from such a huge store is sick for it to be basically unattended 30mins before closing time no accountability I will advise everyone I come across not to support this store as this was just one of many of my bad experiences