Game store fails to resolve complain and replace faulty fridge

This is just to caution the public that Game stores will not resolve customer complains or queries. Tis is the second time that I am posting about this matter and a month later, the matter is still pending. It has been close to two months that I have reported a faulty Hi Sense fridge that I purchased to Game online support team. My complain has been handed over to the Game complains department who have since logged a credit return (Credit note-***@***) and I have been waiting for a replacement fridge as Hi Sense had authorized for the fridge to replaced. I have had to endure food getting spoiled and this had had huge financial implications for me as am constantly throwing away spoiled food. I have made nimerous attempts to directly engage Ms Ronell September via phone as she is one dealing with this matter but she is never available to take calls and the only means of commujicating with her is via email which she takes days to respond to.