VM
Vusumuzi M

1 reviews | Active since Dec 2016

23 Dec 2016, 09:36

Game Store / Ellies

<p> </p> <p>We purchase a DSTV from Game with understanding that EISat will do installation within a reasonable time ,for more than three weeks we have been incontact with Ellies who then ,gave us Shauwn(sub contractor) who is their installers ,we have been liaising with their offices my wife was given Themba as person who will do the installation and when I called was told that Mthoko will do the installation .I then called Mthoko in the who sad the job was not given to him but he will get back to me, which he never did. I then decided to call him again yesteday and he told me that he had contacted his office was told that the job was issued to someone theday before yesterday .My wife was in contact with Themba who have been promising next day since last week .As of 20/12/2016 Themba said he was in Berea , then leaving leaving Resevor Hills to come to kwaNgcolosi(Vicinity on Inanda Dam ) which is my home he never came. Then he said he was at Mtshebeni wich is less than 20 min to kwaNgcolosi he also never come. Today when contacting Themba someone else is picking up the cell, saying that they are going to Umhlanga. We have contacted there offices ********** 607 and again told that they are coming tomorrow which is today. Today call angain and told that Mpumlani will come and do the installation ,but when we call there is no answer on the other side.Then one have wonder if is it because I am living at “Ngcolosi” or poor service from the installer.(NB no Christmas present for my chilrden)</p> <p> </p>

0
Replies (4)
Game
Game's reply23 Dec 2016, 12:15
Official

We acknowledge receipt of your complaint with reference ***2 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply28 Dec 2016, 17:35
Official

Please let us know if the installation has not taken place as arranged with Ellies.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply28 Dec 2016, 17:35
Official

Please let us know if the installation has not taken place as arranged with Ellies.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

VM
Vusumuzi M's update29 Dec 2016, 10:53
Reviewer Update

Thanks Rina for your assistance, Ellies did send their sub contractor to do the DStv installation