KM
Keneiloe M

1 reviews | Active since Sept 2017

08 Sept 2017, 19:22

Game store do not value their customers

24 hours later and I still haven't received my washing machine that I've purchased, which I've also paid for the the delivery of when I purchased it 6 days ago.

The service from game is appalling!!!!

I am going to report them to the ombudsman!

I had to be the one that calls the store this morning to find out what's happening and same as yesterday, no one knew!

The store manager Shaun is beyond rude, he is of no assistance. He keeps telling me that he'll call me back, and yet it's 17:30 and he hasn't called me at all. I've been the one calling the store and I hear Shaun telling his colleague in the the back that he doesn't want to deal with me... He even has the nerve to tell me that he he can't remember anything as he's dealing with many customers.

This service is unacceptable!

0
Replies (1)
Game
Game's reply09 Sept 2017, 09:38
Official

We acknowledge receipt of your complaint with reference ***6 and apologise for your inconvenience in this matter.

We confirm that the delivery has taken place and the Store manager offered you your delivery money back as a token of our apology for the late delivery.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,