Game store disgusting service.

I'm disgusted by Game store customer service. I've purchased a laptop online on the 17th of Junev2020. They said the order will take 7-10 days. 10 days has passed and they are giving me a run around and breached our delivery agreement.

I've contacted the call centre twice on the 1st of July. At 09:21 I spoke to an agent by the name of Kegi(sp) his supervisor is Nonhlanhla from the Park Town branch. He promised to call me back and until now I haven't received any call from him. I then spoke to Ruqaiyah at 15:03 her supervisor is Rudy from the Cape Town branch and she also promise to call me back.

More than 24 hours has passed for a call back. More than 10 days has passed for my order to be delivered. Game is built around false promises, false adverti*****t, disgusting customer service with no sense of emergency. Go to their facebook page and read reviews from other customers. I wi further escalate this to higher authority.