JM
Jacob M
1 reviews | Active since Aug 2016
24 Aug 2016, 18:41
GAME STORE CRESTA MALL
<p>Hello Hello peter.I joined Game's phone insurance January this year and I was paying my instalments Monthly without fail,I then called them a Month ago because my phone had a simple crack,I haven't heard from them since,i have been calling them on ********** 675 everyday without fail and was kept waiting everyday for close to an hour to speak to a consultant,i spoke to both consultants frm FINRITE ADMINISTRATORS PTY LTD ,i spoke to Dean then Phylix and they both couldnt help and I have experienced the worst service in my whole life,my phone was brought back by Ram services today and is not working ,I've charged it today the whole still no luck,this is such an inconvenience and really frustrated as I don't knw what to do. Bangile Madiba.</p>
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Game's replyOfficial
25 Aug 2016, 08:40We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We escalated the matter to FINRITE Senior Management for investigation where after they will provide you with updated feedback.
You can also con tact them on Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's reply25 Aug 2016, 08:40
Official
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
We escalated the matter to FINRITE Senior Management for investigation where after they will provide you with updated feedback.
You can also con tact them on Regards.
Rina Taute
Group Customer Service Advisor
Best regards,