Game store Carnal walk - cry for help of a customer😩

I purchased a KIC fridge at canal walk Game store on the 2nd of June 2024 and the fridge stoped working on the 22nd of June.

I reported to Game store and guy that assisted me to purchase a fridge Bongani, he logged a ticket with KIC and till this day I haven’t received any assistance.

Mind you all my food got rotten and had to throw it away , as we speak I don’t have a working fridge. I went to the store last week Thursday to speak to line manager, she referred me to another lady that works hand in hand with guy who helped me purchase the fridge.

The lady told me they filed a case with KIC and I asked for refund and that they come take the fridge, was told I will have to wait for KIC to come to me first to check the fridge.

Went back to manager to say I’m not happy with response as I was told KIC people will take 48 hours to come look at the fridge at my place, but Thursday was already more thn 48 hrs I was told about as I had reported on a Sunday 22nd.

She printed the slip and with other lady acted as if they assisting and told me they will call me next day and they never did.

Today I got a call in the morning some guys saying they coming to fix the fridge and asked me to explain the problem told him and he said the problem is gas.

How can a new fridge have gas problem? I asked and I told him that I told the guy who assisted me when I purchased the fridge that the fridge that was delivered is not new and there are cracks that shows that. He he said that would be hard to prove as I had to check the fridge when it was delivered, owk I agree was my duty to check the cracks when was delivered, but I was rushing to work. But how do you explain fridge not working after I just purchased it?

Later I got a call the very same guy who said he was coming in the morning, said he is no longer coming as they gave him a wrong address, this was after I sent him a live location of where I am.

Even now as we speak I still haven’t received a call from game on this and they not picking my calls, the guy that assisted at game store when I purchased told me he he’s off today , same story I had last time which made me to drive late at 8pm to the shop to get answers of which I never got.

Game is this how you treat your customers? and what else do I need to do now in order to get assistance with this fridge that you sold me on the 2nd and by the 21st wasn’t working at all?

No one is helping me and I’m not getting my refund according to your store manager and other people?

I’m defeated and devastated right now, is this really how you treat your customers?

I need my money so that I can go to another store that cares about their customers and purchase a fridge, I can’t buy groceries coz I don’t have a fridge and I need to survive by eating take out. How is that fair and I had to throw my food all of it?