Game store Cape Gate mall

on the 16.03.20 i bought myself a preasure cooker at game......my preasure cooker then stopped working, i then decided to take it back to the store today (game cape gate mall) i missplaced my till slip but lucky on the day i bought it i asked the security at the door to stamp the box and i wrote the date in the box i then took it back this morning when i came to the customer service the lady told me unfortunately its pass the 3 months guarantee( not knowing in the 3 months we whur in lockdown)......and she need to request the slip from head office it will take about two weeks to get the slip and then they will call me to come in and bring my item back...then it needs to go for assessing or repears..... i then asked to see the manager...still waiting on the manager........game cape gate mall the worse service ever...i mean when i bought the preasure cooker not once was it checked in store why is it when ever some one wants to return something they always need to go the long way.....im so ****ed because im sitting with a broken R900 salton preasure cooker..