Game Store Canal Walk

Just a warning, do not purchase anything at Game Stores Canal Walk. We purchased fridge and freezer nearly 3 years ago, the fridge gave in. The supplier authorised a refund or replacement of both units a week ago. It took Game staff 5 days to understand and determine an email instruction to refund us. Then they could not refund unless they had the units, they collected it yesterday after we threw away so much food. Today we are called to collect the refund and they want to give us cash because they cannot refund a debit card and won't accept my credit card either because I never used that to purchase. They want to give us the cash, which we refuse. The solution 😳The worst backward very backwards method to refund is for them to take the cash to the atm and pay it in there...we are not talking about a R10 deposit... The managers service was pathetic, she walks away and then leaves her staff member to sort it out and she goes and sit in her high fishtank and is on her cellphone. Then I go to their Facebook page and they don't allow you to complain on there... Now that is a definite sign of them not being interested in customer service... I wonder whether they realise that they are working themselves into retrenchments if the store does not make sales.. So sad.. Then they have broken trolleys standing around, that should tell you about the pride of running a store.. Please help this store close down faster to put staff out of their misery, they all are seriously unhappy, uninspired and lack motivation #gamestores #hellopeter #bankingsouthafrica #MassMart #patheticcustomerservice