RD
Ryno D
1 reviews | Active since May 2020
04 Jun 2026, 17:33
Game store
Good day.
Very disappointed in game upington. Bought a Steco high pressure washer 5 March 2026 and it stopped working May 2026. I took it back on 13 May 2026 for which they inspected it and without asking said it should be repaired. Waited 21 days and now they telling me I must pay for repairs for a item which has 6 months warranty and broke in just 3 months.
Could you please contact game Upington a.s.a.p as I want replacement or refund.
Sales details: Documents date: 13:05:2026 Document time 12:12:13 Costumer number: ***9 Reference number: *** Selling store : G191
Helpful (0)
Replies (6)0
Replies (6)
Game's replyOfficial
05 Jun 2026, 11:53Hi Ryno, thank you for reaching out. I am so sorry to hear that your high pressure washer is not working as should. Kindly be advised that your query has been escalated to our complaints team and the agent handling your case will contact you as soon as they have an update.
Game's reply05 Jun 2026, 11:53
Official
Hi Ryno, thank you for reaching out. I am so sorry to hear that your high pressure washer is not working as should. Kindly be advised that your query has been escalated to our complaints team and the agent handling your case will contact you as soon as they have an update.
RD
Ryno D's updateReviewer Update
22 Jun 2026, 17:40Good day
In response to your email I am stil waiting for my high pressure washer to be fixed and have not recieved it to date yet. Despite me wil to pay cost.
I also am stil frustrated at the fact that they say the nozzle is problematic as on inspection, it was clearly seen that the Wasser switch on and of at motor.
Prove of inspection is attached and states higher pressure Wasser switching intermittently on and off.
I find it also convenient for game to blame nozzle as problematic, for which then would render warranty null.
Besides me wanting to pay for " nozzle fix" I am stil waiting for it to be fixed. Meaning I am 2 months now without something I payed for with hard earned money in these difficult economic times.
P.s .I can attach inspection, repair fix and til slip
In response to your email I am stil waiting for my high pressure washer to be fixed and have not recieved it to date yet. Despite me wil to pay cost.
I also am stil frustrated at the fact that they say the nozzle is problematic as on inspection, it was clearly seen that the Wasser switch on and of at motor.
Prove of inspection is attached and states higher pressure Wasser switching intermittently on and off.
I find it also convenient for game to blame nozzle as problematic, for which then would render warranty null.
Besides me wanting to pay for " nozzle fix" I am stil waiting for it to be fixed. Meaning I am 2 months now without something I payed for with hard earned money in these difficult economic times.
P.s .I can attach inspection, repair fix and til slip
RD
Ryno D's update22 Jun 2026, 17:40
Reviewer Update
Good day
In response to your email I am stil waiting for my high pressure washer to be fixed and have not recieved it to date yet. Despite me wil to pay cost.
I also am stil frustrated at the fact that they say the nozzle is problematic as on inspection, it was clearly seen that the Wasser switch on and of at motor.
Prove of inspection is attached and states higher pressure Wasser switching intermittently on and off.
I find it also convenient for game to blame nozzle as problematic, for which then would render warranty null.
Besides me wanting to pay for " nozzle fix" I am stil waiting for it to be fixed. Meaning I am 2 months now without something I payed for with hard earned money in these difficult economic times.
P.s .I can attach inspection, repair fix and til slip
In response to your email I am stil waiting for my high pressure washer to be fixed and have not recieved it to date yet. Despite me wil to pay cost.
I also am stil frustrated at the fact that they say the nozzle is problematic as on inspection, it was clearly seen that the Wasser switch on and of at motor.
Prove of inspection is attached and states higher pressure Wasser switching intermittently on and off.
I find it also convenient for game to blame nozzle as problematic, for which then would render warranty null.
Besides me wanting to pay for " nozzle fix" I am stil waiting for it to be fixed. Meaning I am 2 months now without something I payed for with hard earned money in these difficult economic times.
P.s .I can attach inspection, repair fix and til slip
RD
Ryno D's updateReviewer Update
22 Jun 2026, 17:53I have logged a compliant at hello peter and also social media and wil do so every day.
1. Game conveniently found fault with nozzle to avoid warranty. Beside inspection document stateing that motor switch on and off.
2. Beside willing to pay for fix. It is stil not fixed. And all I have of a Wasser is a til slip
3. If my query is not resolve within 3 working day. I will then approach ombudsman for help
1. Game conveniently found fault with nozzle to avoid warranty. Beside inspection document stateing that motor switch on and off.
2. Beside willing to pay for fix. It is stil not fixed. And all I have of a Wasser is a til slip
3. If my query is not resolve within 3 working day. I will then approach ombudsman for help
RD
Ryno D's update22 Jun 2026, 17:53
Reviewer Update
I have logged a compliant at hello peter and also social media and wil do so every day.
1. Game conveniently found fault with nozzle to avoid warranty. Beside inspection document stateing that motor switch on and off.
2. Beside willing to pay for fix. It is stil not fixed. And all I have of a Wasser is a til slip
3. If my query is not resolve within 3 working day. I will then approach ombudsman for help
1. Game conveniently found fault with nozzle to avoid warranty. Beside inspection document stateing that motor switch on and off.
2. Beside willing to pay for fix. It is stil not fixed. And all I have of a Wasser is a til slip
3. If my query is not resolve within 3 working day. I will then approach ombudsman for help
Game's replyOfficial
22 Jun 2026, 17:59Hi Ryno, thank you for reaching out. Kindly be advised that the fault of the pressure was not covered under the manufacturing warranty. Kindly advise if you paid for the quotation for the item to be repaired?
Game's reply22 Jun 2026, 17:59
Official
Hi Ryno, thank you for reaching out. Kindly be advised that the fault of the pressure was not covered under the manufacturing warranty. Kindly advise if you paid for the quotation for the item to be repaired?
RD
Ryno D's updateReviewer Update
22 Jun 2026, 18:06I did not yet payed for repair as game upington said they are is still waiting on the repair.
Was willing to pay but they said they must wait for repair.
Was willing to pay but they said they must wait for repair.
RD
Ryno D's update22 Jun 2026, 18:06
Reviewer Update
I did not yet payed for repair as game upington said they are is still waiting on the repair.
Was willing to pay but they said they must wait for repair.
Was willing to pay but they said they must wait for repair.
Game's replyOfficial
23 Jun 2026, 14:16Hi Ryno. thank you for providing us with the relevant information. Kindly be advised that your query has been escalated to our complaints team to follow up on this matter. The agent handling your case will contact you as soon as they have an update.
Game's reply23 Jun 2026, 14:16
Official
Hi Ryno. thank you for providing us with the relevant information. Kindly be advised that your query has been escalated to our complaints team to follow up on this matter. The agent handling your case will contact you as soon as they have an update.