TN
Thembisile N
1 reviews | Active since Jan 2021
11 Sept 2026, 15:09
Game store broke my phone
I booked my phone in at Game Vosloorus after it stopped working, 2 weeks later they brought it back with a cracked screen. Logged a complain however they haven't gotten back to me.
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Game's replyOfficial
11 Sept 2026, 15:49Hi Thembisile, Thank you for reaching out. I'm sorry that your phone was returned to you damaged and understand your disappointment as there's been no feedback to the complaint you logged. This is certainly not the experience we want you to have.
I have tried calling you without success. Please provide the reference number to your complaint as well as the repair number. Kindly also provide an alternative contact number that we're able to reach you on so that your query can be escalated to the management team at our Vosloorus store.
I have tried calling you without success. Please provide the reference number to your complaint as well as the repair number. Kindly also provide an alternative contact number that we're able to reach you on so that your query can be escalated to the management team at our Vosloorus store.
Game's reply11 Sept 2026, 15:49
Official
Hi Thembisile, Thank you for reaching out. I'm sorry that your phone was returned to you damaged and understand your disappointment as there's been no feedback to the complaint you logged. This is certainly not the experience we want you to have.
I have tried calling you without success. Please provide the reference number to your complaint as well as the repair number. Kindly also provide an alternative contact number that we're able to reach you on so that your query can be escalated to the management team at our Vosloorus store.
I have tried calling you without success. Please provide the reference number to your complaint as well as the repair number. Kindly also provide an alternative contact number that we're able to reach you on so that your query can be escalated to the management team at our Vosloorus store.