Game Store Bellairs Shopping Centre

<p>The customer service I experienced at this store was definitely an experience of utter disgust. I had purchased a Russel hobbs iron From Game Fourways in March 2016 and a few months later had to return it at the same store because it was faulty. The engagement and service in this store was fantastic, thelady that assisted me at the Customer Service Desk was very helpful and friendly. My iron was taken back and I recieved a new one from them immediately. Unfortunately this iron started leaking water recently and was still under the warranty so I decided to take it back to Game in Bellairs Shopping Centre as this is closer to where I live. The lady at the Customer Service Desk was totally ***********, rude and also ********. I walked up to the desk, stood there waiting for her to assist me as she was on the phone but totally ignored me. After 10 minutes, she decided to ask if I needed help so I then said I need to return my faulty iron and it is still under warranty. Her immediate response was that it will have to be sent in for repairs and continued on the phone. She did not even look at the iron or ask what was wrong. I stood there another 12 minutes and eventually asked her what the hell is going on. She rudely said to me that I told you we would have to send it in for repairs to which I responded and said, what do you expect me to so without an iron. She arrogantly said it is not her problem and there is nothing she can do to help me so I asked to speak to the manager. I stood another 10 minutes waiting for the manager to come through. Eventually he arrived and I explained my situation and also the staff attitude and incompetence. Little did I realise, he was just as bad. He blatantly told me that he cannot replce my iron and it is not his problem. This is when I lost it and threw a tantrum which resulted in them replacing the iron. Game is a massive outlet and a great store to shop at but if this is the kind of staff they employ, I'm afraid that they are damaging their reputation. The teller actually knew more than then 'Customer Service' lady. Is this what we call great customer service? Is this the kind of service that Game is happy with?</p>