Game Store and Defy

We bought a new Defy fridge Game online on 27 November 2025. The new fridge was delivered by Game Bethlehem store on 03 December 2025 and it was not working. We phoned Game and we were advised that they will send a technician to check. The tech did arrive on the 24th of December 2025 after a multiple of escalation calls to regas the so called new Fridge. On the 27th of December the fridge still gave the very same problem of not cooling up. We advised Game and Defy, we were then told that they will send the Technician again. We asked for a refund or a new Fridge as it was not making any sense for the new fridge to be fixed, they then advised that the technician needs to attend to the same call a number of times before they may consider a refund or replacement, which feels very unfair to us as the fridge is considered to be brand new. The Technician did then attend to the call on the 2nd of January 2026 and the fridge is still not working. This is not a good customer experience from Game and Defy at all 😭. We are even considering of taking the legal route which might end up costing us more money