Game Store (Alberton Mall)

Dear Game Stores (Alberton)

I recently contacted your customer services department regarding my washing machine and the lack of cover available for the Twin tub spinner. I explained in depth to Gideon in the Customer Services Department why I believe the washing machine Twin tub spinner should be covered within the warranty.

I have enjoyed using the product and have not encountered this kind of negative customer service from the Game store (Alberton) who I have proven to be a devoted customer for years before making the switch to try something new. I am disappointed with the lack of interest I am receiving in regards to this issue. After-sales support in a product is extremely important for a customer and not something we as consumers to be forced to dispute.

This incident has left me with a strong, negative brand image of Game in Alberton. one which is only highlighted by the fact that I don't feel my request is one so out of the ordinary. On the 14th of December, a woman called from Game in Alberton Mall stating a Technion will be sent to my house to fix the machine. A Few hours later the second person called requesting that I provide him with the receipt and a copy of the warranty. When the 3rd person called they confirmed the address and stated that the amount of R 700.00 should be paid when he arrives at my house AND NOTHING IS STATING THAT IN THE WARRANTY.

This issue should be included as a minimum when purchasing a Samsung Twin tub washing machine. I await your response as soon as possible. Should you remain negative, I too will remain negative and not be purchasing products again.

Regards