TM
Thikho M
1 reviews | Active since Jul 2023
20 May 2025, 16:44
Game store
I Bought a defy nature light double door fridge at Game stores at Brits, November 2024, first week of having the fridge delivered, I logged a complaint that the fridge is making a loud noise, sounded like having a generator in the house. Fast forward Feb they sent a technician who after coming out 5 times could not resolve the issue. It’s been 6 terrible months having this generator in my house. Defy has agreed to do a direct replacement of the unit however I need my refund so I can get a different brand. I don’t see myself dealing with this brand ever, service is pathetic & so Is the product.
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Replies (1)Game's replyOfficial
20 May 2025, 17:10Hi Thikho, thank you for reaching out. I'm sorry for the inconvenience you experienced with your fridge. Please rest assured that your query is being handled by our senior team to provide the necessary assistance. You can expect to hear from one of our agents as soon as they have information regarding your issue.
Game's reply20 May 2025, 17:10
Official
Hi Thikho, thank you for reaching out. I'm sorry for the inconvenience you experienced with your fridge. Please rest assured that your query is being handled by our senior team to provide the necessary assistance. You can expect to hear from one of our agents as soon as they have information regarding your issue.
