1 reviews | Active since Mar 2017
<p>Hi</p> <p>I had a pathetic game store experience. I called N1 City store to find out if I can return a home telephone that I bought from Canal Walk in Cape Town. </p> <p>Reasons why, I could not get to Canal walk as I much further away from Canal Walk. When I called I was passed from pillar to post and landed up with Clint the Manager. While I was speaking to him he dropped the phone in my ear. Note there was no shred of hint that I was rude, my call was professional at all times. </p> <p>I called the head office, and to no surprise the lady that answered gave her name so quick I could not catch it and passed me through to complaints, yet another pattern she dropped the phone before getting to complaints. </p> <p>PLEASE HELP I AM SITTING WITH A USELESS HOME TELEPHONE.</p> <p>Regards, </p> <p>Jakeem</p> <p> </p>
We acknowledge receipt of your complaint with reference ***4.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***4.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that you will be refunded to the item and we look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that you will be refunded to the item and we look forward having you in the store.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
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