MM
Motsetse M
1 reviews | Active since Dec 2015
03 Aug 2018, 11:21
Game Store
i was at game store in Pritchard street Johannesburg to buy a USB stick on the 03/08/2018 ,i was given a number and waited for an hour of which i was not served at all, their service is pathetic as customers have to wait long to be served and it was not that busy, only two cashiers were available at tills. Customers ended up going back without being assisted
is this a service we deserve?
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
03 Aug 2018, 12:21We acknowledge your complaint with reference ***9.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel; ***73
/rt
Best regards,
Game's reply03 Aug 2018, 12:21
Official
We acknowledge your complaint with reference ***9.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided. Kindly allow up to 48 hours for further feedback.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel; ***73
/rt
Best regards,
Game's replyOfficial
03 Aug 2018, 19:58Store management tried to contact you several times but the phone was dropped every time.
Camera footage was looked at and a action plan was put in place to ensure this does not happen again.
Regards.
Group Customer Service Advisor
***
Tel; ***73
/rt
Best regards,
Game's reply03 Aug 2018, 19:58
Official
Store management tried to contact you several times but the phone was dropped every time.
Camera footage was looked at and a action plan was put in place to ensure this does not happen again.
Regards.
Group Customer Service Advisor
***
Tel; ***73
/rt
Best regards,