1 reviews | Active since May 2018
Today I went to Game store pinecrest branch to buy washing basket then when I was at the teller I was assistanted by Kwanele Charles. He couldn't scan basket he said there is no bar code he called his supervisor Nalini who apologised for the inconvenience . She told me to wait and I waited for approximately 20min. When I complain to Kwanele abt the long wait he started singing nananana I asked him to call his supervisor he continue singing . I also deal with customer I never ever see such bad behaviour and attitude. ... I don't give consultant attitude because I know how to deal with customer but people like Kwanele don't deserve to deal with customers. He said he don't know how to write when I ask him to write his supervosor's name .
We acknowledge receipt of your complaint with reference ***0.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
We acknowledge receipt of your complaint with reference ***0.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
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