Game store

Good day My wife and I (Thabiso) bought a tv at game boulders for R13 000 on Wednesday 21 March 2018 ..

After we paid for the t.v. it took them an hour to bring the tv to me.as I was told that they don't have the keys to the ware house ..the guy who assisted literally dragged the tv from the stair case from the ba*****t all alone with no help from anyone and he brought it to us, the customer area he plugged the tv it switched on to confirm that it's working he then returned it to the box . He himself pushed the tv again to the main entrance I left the store and drove 10 min to my apartment.... as I was connecting the tv it switched on and went blank and the was a red line across the tv.. I immediately switched it off called their office but they were already closed as it was a holiday within 24 hours I returned the tv the following morning and I was told they can't assist me.it's my fault I broke the tv and the is nothing they can do..

I have been a loyal game customer for years, I bought all my furniture from game store and this is a Thank you I get for being a loyal customer for years.

The last 10 days I bought goods with r30 000 even after my wife said I should buy the tv at Makro but because I felt I'm.a loyal customer for game.but this is the treatment I.received from them ... they guy went on to say if their supplier comes back and confirms it's my fault I.will pay no less than R6000 to fix the damages . How.can I pay for something I never used not even seen it operates .. there is a difference between switching something on and actually playing it to confirm it's working and even if it was working at the time how do.l they prove I broke it after all the guy took it out of the box, what if when he packed it again he broke it..

I am writing as loyal customer to gameband I believe I should be given another tv and even on the slip I received it says I can return any products within 21 days it was not even 10 hours but all I got was unfortunately we cannot help you ..

I would also like to add that the person who spoke to me i need someone to take into account his customer service s****s as if his the manager then his not doing a good job as he showed no sigh of helping me. He just didnt care ..

I would go out of my way to tell people not to buy at Game because of the poor service I received. They are a money making scheme whom they careless if their customers..

I bought a tv, never used it before this is a treatment u get as a loyal consumer.