Game stoled Christmas

Unfortunately you have to leave a star rating if I could you wouldn't even get one star because we had no tree to put a star on for Christmas.Once again I am left utterly disappointed by game liberty mall. I placed an online order for a Christmas tree . There were 4 in stock at the time. I have screenshots.The order went through payment was successful. I received a message from game liberty mall that MY order was ready for collection. So I sent my husband first thing this morning as traffic was a nightmare at the time so my husband goes with the message and reference number as well as my ID and they tell him that there has been no stock from yesterday. So we have now wasted time 200.00 petrol for an order that was confirmed to be there . What exactly does games managers do if they are not ensuring that there is sufficient stock for the orders before sending out messages for collection? Who is responsible for these things I would like to take my kids to the store to show them that is the person responsible for them not getting the tree they wanted. I am absolutely appauled by MR. Mkhize telling me over the phone that he is cancelling the order as if it's nothing do I tell my kids his cancelled Christmas too?? He should have honored the transaction. Even if the stock comes after Christmas.I did telling him it's unacceptable and that I will be complaining he was not interested or helpful a don't care attitude to be exact I hope your calls are recorded. I am going to be contacting massmart and hello Peter as well I am really upset that wasting people's time and petrol is just brushed off as if it is nothing with out even a simple sincere apology. I'm absolutely livid by that because now an apology is going to only be given because I have mentioned the failure to do so not because it was the correct thing to do. We don't all have the luxury of being able to go in-store to shop and my husband only has leave at year end so this time he spent on his way there and back in heavy traffic has also been taken from him and the kids yet a simple call to correct this could have been made.so my husband has left the store with no money and no Christmas tree and I still have not been refunded as yet it's 7 days already I could have gotten another tree hd they called and refunded I could have saved the petrol money and the tree money we paid them and gotten a new tree if they had given a refund. There has been no contact not from the store or the complaints departments I have emailed and Facebook messaged with no luck.i have a good mind to take my kids when I am off to the store and show them the reason they have no tree let them meet the staff who failed maybe if we do a TikTok video we may get a response.