NB
Nicolene B

1 reviews | Active since Sept 2009

17 Jul 2019, 13:04

Game *****s your money

I am very upset with Game Waterfall Mall in Rustenburg. I bought a fridge from them in December 2018. The fridge gave problems from the start, not even mentioning the bumps and scratches on the fridge when we got it. When this was reported the day we got the fridge, we were told that is how they get it from the supplier. The freezer part of the fridge did not seal, we were told that we had to bring the fridge back to the store so that they can see what the problem is. When i told them that I do not have the proper transport to bring it back, i was told that it is not their problem. So on Sunday the fridge stopped working, no light, no sound, nothing and it is warm. On Monday morning first thing I went to Game with my receipt, but I was told that a technician has to come out to fix the fridge, it can not be replaced. And that this could take up to 5 - 7 days. Now, as I have a family with children to me this is unacceptable. What am I supposed to do without a fridge in the mean time. I paid a lot of money for a working fridge. To top that off thousand of Rands worth of food has now gone off. Today I followed up as to when someone would come to check on the fridge, I phoned the customer care line. Again I was told that this is not Game's problem, it is the supplier's problem. I am very sorry, but I am not the supplier's client, I am Game's client and Game sold me a faulty fridge. I want this thing replaced, as soon is possible. At the moment I cannot buy any fresh food, as I have already lost a lot or money because of this very fixable issue.

0
Replies (1)
Game
Game's reply17 Jul 2019, 13:50
Official
 Hi Nicolene, 

Thank you for your feedback.

I would like to apologize for the fridge that has stopped working.

Please email your contact details to *** and cc *** so that we can have this resolved.

I look forward to your response.

Kind Regards
Tamlyn Lockman