Game *****s money

I have created an account at Game, and the first few months there was no problem. Then suddenly wen I went and payed my account, I got my slip and everything but when I went back to buy something on my account, that money that I payed in wasn't there and they said I never payed it. Even when I was standing with the slip in my hands. I emailed them regarding this because when I phone headoffice in capetown it takes more than a hour to even get an answer, then they don't even what to help me. Its been two months since my request via email and still no sulotion to the problem. Please be aware of Game, taking your money and saying they never recieved it even with proof! Maybe the sulotion is to not make an account? But for me its to late. Be carefull.