1 reviews | Active since Feb 2012

06 Sept 2016, 15:20

Game *****ing my money for service fee

<p>Had opened an account with Game then settled the account last year. In March 2016 I was called by the game finace services stating that I owe then R175 service fee, I then went to the Shoprite to pay it then and had requested them to cancel the account. They then called me again in June to say that I owe then the service fee again. Still went to Game store in Westgate on the 28 June 2016 to pay the fee Again . The lady at the Accounts department called the Head office whilst I was there to confirm that I,m closing account as I do not need it. I was advised to pay R175.57 Immediately which I did to sattle this account. They requested me to write a letter of confirmation to confirm the cancelation of account. Which I did and submitted my ID document and Proof of payment. The lady at the store who was calling with me then then took the documents and emailed/faxed them to the head office to cancel the account. To find few days ago to find a letter that they have handed me over to the lawyers. I will not pay as I have requested several times for cancellation. This is a reap off. I am not a happy client. I want this account to be terminated as in yesterday. Please check call recordings for the 28th June 2016 at about 12:30 for proof of the conversation.</p>

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Replies (1)
Game
Game's reply06 Sept 2016, 15:35
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter

We referred the matter to RCS, the Credit Provider, and they will investigate this matter and provide you with udpated feedback. You can also contact them on ***or Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273