Game staff missing again.

Had a previous review about Game in Heidelberg Mall, where there is no staff to be seen in July and again just after "black Friday" we walked in Game no staff to be seen to help so we walked out. Then in December holidays, we were wanting to buy a PS4 game, but staff needs to get the game from storeroom, no staff at all after waiting 20 min, we decided to go pay for it then they can help us by the till. We then get to the till explained to the lady that there was no staff at the back, so she rings up the rest of the goodies at the till, and talks to her friend while we wait for her to help, then pay the goods and tells us to go to front desk. After waiting again for help we had to go again to back of the store, struggling for another 20min to be helped. Very bad service.