Game staff *********** *****!

I visited one of your stores in October/ November 2017 looking for a 75cm luggage bag as I was skipping the country for Egypt (Cairo). The people at the store advised I go for Tosca and guaranteed its durability and trustworthiness. I refused to go for Tosca as it was 3 times expensive than the other brand I saw there. I then changed my mind when they mentioned warranty. My suitcase didn't live up to my expectations and as they have guaranteed their product. It has got bad scratches that aren't even polishable. I called their customer care line and was attended to by a lady who introduced herself as Shante. The lady was clueless, I had to repeat myself for more than 3 times and she left me holding while she was calling the store (My airtime) and then came back to me saying there's nothing she can do as Tosca holds a one year guarantee. Fortunately today I was doing my shopping at Mthatha Plaza mall and decided to visit Game. I requested to see the manager and told him my problem, and showed him the pictures from my phone. He told me Tosca holds 2 year warranty on all their luggage. I requested him to make sure if he's right, the guy took me to the luggage section and every bag/ suitcase had a tag written boldly "2 year warranty ". The guys name was Mpakathi Nontuli. What do I believe? The tag on the suitcases or what Nontuli told me? I believe game offered Shante a job just to lie and mislead us. I want Game to tell me where and when can I return their *******...even if they don't replace it. I can never travel with this, it looks like it's been bought from the no-name stores. I regret ever buying this from you, paying a fortune, if I had bought it from the no-name stores I could be buying more and not having to complain. I called another store and the store manager told me he was unsure of Toscas warranty but "thinks" it's 12 months. Seemingly you do not train your people product knowledge! They are *********** if you ask me.