Game spring and milex product

Good day

I would like to log a compliant about product that I have purchased on the 30 August 2021 at game springs.

I bought a milex air fryer and I'm very unhappy with the product. I open product thinking that it would work perfectly to my surprise once I put in my Meat the glass bowl started cracking from the bottom right to the top.

Me knowing that I have 7 day guarantee and advise by the teller that I have 7 day money back guarantee I took it to a game store in my area which was trade route mall.

My surprise that they are not willing to give me a full refund or exchange for a product of my choice. They call a rep from the milex company and said they can only change my bowl, which I do not accept. I have spent r2000 on a product that I am not happy with and would like someone from game and milex to contact me and want a full refund or diffrent product.

If this not being attended to in the next 48 hrs I will be taking it with the consumer protection act,so they can handle the matter