Game Southgate's Thabiso The Boss

On Fri, Jan 8th,I purchased a washing machine from Thabiso(Electronics),to be delivered the following day(due to being unavailable during weekdays).Now Thabiso was all too happy to make the sale but come Sat,16:00PM,still no machine(entire day wasted waiting).Naturally I call Game and boy did Thabiso show me who is boss! In short,this chap implies that he has done his part and was therefore not at liberty to explain why the machine had not arrived.After my probing,he decides he is not going to speak to me and unceremoniously hands the phone over to a colleague. Lo' and behold, this polite lady apologises for the delay and says she could hear that tempers were flaring from her side and explains that their warehouse is in Germiston and not a stone throw away (I live near Southgate, hence the anticipation).Minutes later,Mr Thabiso calls(probably colleague's coercing) and advises delivery will be by Mon/Tue.WASN'T AN OPTION as I'm a working professional and was promised delivery on Saturday.Nonetheless, chap promises to give me a ring on Sunday to follow up.It's now Tuesday and no call(tell him not to bother).Teach your employee manners and how to handle his clients,even after a sale.