Game Somerset West

I am extremely disappointed with the service from Game. They clearly don’t care about their customers, and their service has been appalling. I purchased a computer from Game mid 2023 for my daughter, and in June 2024, it stopped working. Since it was still under warranty, I took it to the Game store at Somerset Mall. I was informed it would take 21 days to send it for repairs.

Subsequently, I received a call from the customer service desk asking for the original box, which I no longer had. I was then told they would still send it for repairs. After multiple follow-up calls, I was informed that the repair company required approximately R400.00, even diagnose the problem, and pay for repair. I explained that I couldn’t afford this, and requested that they return the computer. As of now, I am still waiting for their driver to go to Durbanville to collect the computer, and my daughter is struggling with her assignments without it and she is studying on line. i wish I knew about their disgusting service my no is ***